Thames water contact number

Filed in Credit card by on June 28, 2023 0 Comments

Thames water contact number

Are you looking for a reliable and efficient water company in the UK? Look no further than Thames Water! As one of the largest suppliers of water and wastewater services in the country, Thames Water has been ensuring clean drinking water and effective sewage management for millions of customers. In this blog post, we will explore the various services offered by Thames Water, how to contact them, as well as highlight some key benefits of choosing them as your water provider. So, let’s dive right into it!

What is Thames Water?

Thames Water is a leading water and wastewater company based in the UK. Serving over 15 million customers, they are responsible for supplying clean drinking water to households and businesses, as well as managing sewage treatment and disposal.

With a rich history dating back to 1973, Thames Water has established itself as an essential provider of vital services. They operate across London and the Thames Valley region, ensuring that residents have access to safe and reliable water supplies.

But Thames Water does more than just supply water. They also play an important role in protecting the environment through their commitment to sustainable practices. This includes reducing waste, promoting recycling, and investing in innovative technologies for efficient water management.

Furthermore, Thames Water takes pride in engaging with local communities through various initiatives aimed at raising awareness about environmental conservation and encouraging responsible use of resources.

Thames Water is not just your average utility company; it is a dedicated provider that goes above and beyond to ensure the well-being of its customers while preserving our precious natural resources.

The different services offered by Thames Water

Thames Water is more than just a water supplier. They offer a range of services that go beyond simply providing clean drinking water to households and businesses.

One of the main services offered by Thames Water is wastewater treatment. They work hard to ensure that wastewater from homes and businesses is treated effectively before being returned safely to the environment. This helps protect our rivers, lakes, and seas from pollution.

Thames Water also provides drainage services, such as investigating and fixing leaks in pipes. They have a team of experts who can quickly identify and repair any issues with drains or sewers, helping to prevent flooding and keep our streets clear.

In addition, Thames Water offers metering services for customers who want to monitor their water usage more closely. This can help individuals and businesses become more aware of their consumption habits and make changes to reduce waste.

Furthermore, Thames Water has initiatives in place to promote water efficiency through education programs and incentives for customers who save water. By encouraging responsible use of this precious resource, they are helping us all contribute towards a sustainable future.

The range of services offered by Thames Water extends far beyond providing fresh drinking water. Their focus on wastewater treatment, drainage solutions, metering services, and promoting water efficiency demonstrates their commitment to delivering value beyond expectations.

How to contact Thames Water

Thames Water is committed to providing excellent customer service, and they offer various channels through which you can get in touch with them. Whether you have a query, complaint, or need assistance regarding your water supply or wastewater services, there are several ways to contact Thames Water.

One of the easiest ways to reach out to Thames Water is by calling their customer service helpline. You can dial the Thames Water contact number provided on their website and speak directly with a representative who will be happy to assist you. This option allows for immediate communication and ensures that your concerns are addressed promptly.

If you prefer written communication, Thames Water also offers an online contact form where you can submit your queries or complaints. Simply fill out the required details and provide a clear description of your issue. A member of the Thames Water team will then review your submission and respond as soon as possible.

Additionally, if you’re active on social media platforms such as Twitter or Facebook, Thames Water has dedicated accounts where you can send messages or leave comments. They strive to be responsive on these platforms and aim to resolve any issues raised by customers.

Remember that when contacting Thames Water, it’s helpful to have relevant information at hand such as your account number or address details to ensure efficient handling of your query. By using one of these convenient methods of communication offered by Thames Water, you can easily connect with them whenever needed.

The benefits of using Thames Water

Using Thames Water for your water and wastewater needs comes with a multitude of benefits. You can rely on their expertise and experience in the industry. With over 150 years of providing water services, Thames Water has built a strong reputation for reliability and quality.

By choosing Thames Water, you are contributing to environmental sustainability. The company is committed to reducing its carbon footprint and promoting water conservation through various initiatives. By using their services, you can be confident that your water usage is being managed responsibly.

Another benefit is the convenience offered by Thames Water’s customer service. They have multiple channels available for contacting them, including phone support, online chat, and social media platforms. This means that if you ever have any issues or queries regarding your account or service, help is just a few clicks or calls away.

Furthermore, Thames Water understands the importance of affordability. They offer flexible payment options to suit different budgets and circumstances. Additionally, they provide discounts for eligible customers who may require financial assistance.

Lastly but not least importantly! Using Thames Water ensures compliance with all regulatory requirements set by the government bodies governing water supply in the UK.

These benefits make Thames Water an excellent choice when it comes to meeting your water and wastewater needs efficiently while also prioritizing sustainability!



1. How do I contact Thames Water customer service?
To contact Thames Water customer service, you can call their helpline at 0800 316 9800 for general enquiries or emergencies. You can also reach out to them via email at or through various social media channels.

2. What services does Thames Water provide?
Thames Water provides a range of services including water supply and treatment, wastewater management, drainage and sewerage systems maintenance, leak detection and repairs, as well as water efficiency advice.

3. How do I report a leak or water-related emergency?
If you notice a leak or experience a water-related emergency such as burst pipes or flooding, it’s important to report it promptly. You can contact the Thames Water helpline at 0800 714614 to report these issues so that they can be addressed quickly by their dedicated team.

4. Can I pay my bill online?
Yes, Thames Water offers convenient online payment options for customers to pay their bills easily and securely. Simply visit their website and login to your account to make payments online.

5. How can I save water and reduce my bills?
Thames Water encourages its customers to use water wisely by providing helpful tips on how to save water in daily activities such as showering, washing dishes, gardening, etc., which not only helps conserve precious resources but also reduces your utility bills.

6. What should I do if there is an issue with my supply?
If you are experiencing any issues with your water supply such as low pressure or no water at all, you should first check if there are any known incidents reported in your area on the Thames Water website or through social media updates. If the issue persists after checking for any reported problems in your region, then contacting Thames Water customer service would be advisable.

7. Does Thames Water offer assistance programs for those who struggle with paying their bills?
Yes, Thames Water has various support schemes in place to assist customers who may

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