Roku Won’t Connect to Wireless Network: Check your internet connection to see if your Roku is not connected to WiFi. If it doesn’t work, try restarting Roku. This should generally solve the problem. Continue reading for more troubleshooting suggestions for Roku not connecting to WiFi.
How to fix Roku Won’t Connect to Wireless Network
Try these methods:
Use the Appropriate SSID and Password
The Service Set Identifier (SSID), often known as the Network ID, and your password must be valid. It could be as easy as a tiny error on our part that sends us spiraling out of control.
The device automatically analyzes all wireless networks in your neighborhood, making it easy to locate your network. So avoid using off-network names that are similar. When typing the password, exercise caution and the opportunity to view it before pressing enter.
Try moving the Roku closer to the router.
In circumstances where the signal strength is low, consider moving your router and Roku closer together. Any physical obstacles between your router and Roku will also reduce network strength, so make sure to remove these as well. The better the signal strength and internet connectivity, the closer they are. This can also be used if your Roku audio is out of sync.
Inspect Your Internet Connection
When this problem arises, the first thing you should do is check your internet connection. Choose “Network” from the Settings menu on your Roku device and then click the “Check Connection” option. This will examine the speed and strength of your connection.
If your signal strength is simply too weak, the screen will offer a set of instructions on how to resolve the problem, which you must simply follow step by step.
If your Roku isn’t getting a strong signal, it’s because the network is down. For example, your router may still be functioning but not linked to the internet, indicating that there is a problem with your modem or that the service is temporarily unavailable.
Reconnect a Roku Ethernet Cable
Ethernet cables are mostly used to connect your router to your device’s internet entry port. This option is not accessible for the Roku Stick, but it is ideal for the Roku TV and Roku player.
After manually connecting the wire between your device and router, navigate to the Network option in your settings. Next, select the Wired option and follow the on-screen directions to connect to the internet. With an optimum internet connection, the streaming will function smoothly.
Restart Your Roku
Rebooting your Roku, like power cycling a device, will help clear up a lot of useless data and give your Roku a fresh speed boost. However, if your Roku continues rebooting for no apparent reason, this could suggest further issues with your device.
To restart Roku, navigate to the System menu and select the System Restart option. This increases the performance of your Roku, and you can always restart the router itself for even greater functioning.
Reset Network Devices
Resetting your network equipment, such as routers and the Roku player, is a good idea. Unplug your wireless router and Roku device for 30 seconds, then reconnect them. This will perform a soft reset.
However, it should only be used as a last resort. Because a reset will wipe all of your current internet settings, it is critical that you make a note of them before resetting the device.
Turn off Network Pings
Another factor that may be stopping your Roku from connecting to the internet is network pings. Unfortunately, removing network pings can be difficult, so we recommend sticking with our simple instructions.
Because this function is concealed in a settings menu, you may need to navigate carefully by hitting the following buttons in the specified order.
- Press 5 times on the Home button
- Press the Fast Forward button.
- Play the video.
- Rewind the video.
- Play the video.
- Press the Fast Forward button.
- Follow the next set of instructions from the menu that appears:
Disable Network Pings from the System Operations MenuNetwork Menu
Use a Wi-Fi band of 5GHz.
2.4GHz Wi-Fi is typically used for lower bandwidth activities. However, the 2.4 GHz frequency is prone to interference and signal interference. Thus, using a 5GHz Wi-Fi spectrum would allow you to effortlessly connect to the internet and stream adequately. Your Roku is designed to function well with higher bandwidths.
Examine DNS Settings
DNS stands for Domain Name System, and if the DNS settings are messed up, you may need to optimize them to get your internet to work properly. Follow the easy actions outlined below, and you’ll be back on track in no time!
- Enter the user ID and password for your router.
- Navigate to the DNS settings.
- Convert the internal DNS address to a public DNS address.
- (Enter 22.214.171.124 into DNS1 and 126.96.36.199 into DNS2).
Save your modifications and restart both the Roku and the router. This allows you to reconnect your Roku to the internet.
Contact Customer Service
If none of the aforementioned solutions work, it is time to contact Roku support. “Connecting to your network” can be found under the troubleshooting section of help.
Roku customer service will be able to inspect your device and establish what went wrong and where it went wrong. Make careful to explain your problem and the efforts you’ve taken so far to try to solve it. This will allow them to better assist you.
There are a variety of causes for your internet connection not working with Roku on both the user and device sides, but they are all readily fixable.
According to what we’ve mentioned so far, the minor obstacles include connection problems caused by the distance between the device and the router, signal strength, and improper typing on the user’s side. On the other hand, slightly more sophisticated issues such as network equipment, network pings, Wi-Fi bandwidth, DNS settings, and so on may require more serious attention, and if you are unable to do it on your own, contact an expert.
Keep in mind that it isn’t much you can do if there is an internet outage other than wait for it through. So please be patient. You can use your mobile data as a hotspot, but you must have a hotspot plan or you will be charged extra.
Though customer support is listed as the last option, never hesitate to contact assistance if any aspect of the step is too difficult to complete on your own.